Checks In The Mail Reviews

Update - Curious about the $10 "processing fee", I started a test order and the fee didn't appear anywhere during the checkout process all the way up to clicking to complete the order. It seems that this fee is added after you complete the order and just placed on the email invoice sent to you. Also, based on other messages on this site the fee varies wildly from one person's order to the next. This fee and how it is applied seems scammy - is that even legal???
Original post - Over 3 weeks later my checks have not arrived. Their advertised free shipping does not have any tracking information. Now I have to wonder if my checks are lost or stolen - or more likely based on others feedback on this site if they ever printed my checks to begin with. I also have to go to my bank to block that series of checks in case they ended up in the wrong hands. Also beware this company adds a $10.80 "processing fee" on your order that I didn't initially catch during checkout. Thank God they didn't send my checks so now when I do a charge back on my credit card I can get that insulting fee refunded as well.

I used to order from them in the '90s. Recently I opened a business checking account and didn't want to pay my bank's price for new checks. Ordered from CITM and the checks look like they came off of a dot-matrix printer from the '80s. Now I have to decide whether to scrap them and order new ones from my bank. I would never order from CITM again.

I have ordered checks from Checks in the Mail for years and have always been happy with them. I’m sorry to say my latest experience was not so positive. I ordered checks and a checkbook cover in early March. The checks (which they actually had to print) came right away. A month later the checkbook cover had still not arrived so I called customer service and was told another one would be sent out. A month after that (two months after the initial order) it still had not arrived so I called again and cancelled the order and asked to be credited the purchase amount. Then I ordered an identical one from Amazon and had it in my hands two days later. I have no clue why a custom order would arrive within a week but they couldn’t get a stock item to me in two months after two attempts.

I wish that I could give them a -5 rating! I cancelled my order 2 minutes after placing it but they ignored my cancellation request, and all of my subsequent attempts to contact them, then let enough time go by so that it was "too late" to do anything. Their 800 number is a joke - was on hold for 30+ minutes before giving up. This company is dishonest - under no circumstances use this vendor!

Checks In The Mail printed my bank account number wrong on my order so I emailed them asking for help to resolve the problem. After 3 days without a response I called them. I explained to the woman that answered that my checks were printed with the wrong account number and she insisted I entered the wrong bank account number. I checked, and checked again and had my daughter check all of my information to insure my information was correct before placing my order so I know my information was correct. The customer service rep insisted I entered the wrong information and said it was my fault my account number was printed wrong, she was very rude, talked over me and would not listen to me. So now I have a box full of checks that I can’t use and they have my money! Be careful using this company they are scammers!!!